Services

Services

USI’s Professional Services teams take great pride in providing only the highest quality consulting and support services for USI clients. Consistent with our mission of minimizing your total cost of ownership, our approach begins with tailoring a training and implementation work plan and approach that is most appropriate for your organization’s needs. USI’s Professional Services teams are solution oriented and have a long-term customer orientation. Each member of our USI Services staff strives to deliver value through quality, timely service based on their extensive technology and industry expertise. Our full service offerings include:

General Consulting Services

USI Consulting Services work with you to review your business process analysis through a discovery process, provide individualized training, and follow standard but flexible procedures to keep your implementation running smoothly.

Technical Consulting Services

USI’s technical services team takes pride in offering data conversion services, custom interfaces and custom reports to all aspects of the events industry.

Education & Training

Part of every effective implementation is designing a training and education approach that is right for your organization. USI offers a full range of instructor lead and computer based tutorial training options.

Client Care

USI offers world class customer support to provide you with technical support, upgrade support, case identification and resolution, and basic system instruction.

User Conferences

Annual user conferences throughout the world focus on the introduction of new system features, event industry roundtables, technology forecast, best-practice presentations and networking with fellow industry attendees.

Hosting

USI offers USI Host, whereby we host your entire USI business management system over the internet. With USI products, this can be readily achieved because the entire range of business information –from booking and balance sheets to registration and reports— is contained in a single, consistent database which can be fully utilized in a hosted environment.