Services > Professional Services

Professional Services

USI offers a wide range of services to optimize the benefits that EBMS provides for your organization.  Each member of our USI Services staff strives to deliver value through quality, timely service based on our extensive technology and industry expertise.  Whether you are a small organization needing the full spectrum of guidance and support or a larger more sophisticated entity, USI’s consulting team will collaborate with you to structure a work plan that fits your needs and budget.  USI consulting services are designed to meet your needs in planning for system implementation, configuring the software to your needs, assisting with process and business practices reviews and supporting your organization’s ongoing training needs throughout your long-term relationship with USI.

Implementation and Configuration

Members of our experienced project management and consulting staff guide you through the implementation process as they become familiar with your unique requirements and you become accustomed to the features and benefits inherent to EBMS.

Our implementation services include:

• Planning and project status reporting;
• Business Process Review of inputs and outputs for existing processes;
• Business Process Analysis to refine and integrate processes in EBMS based on the process review;
• System Configuration, tailoring EBMS to your specific business environment;
• Data Conversion to retain data from existing electronic sources;
• Training in EBMS on new process concepts;
• Migration planning activities for moving to new releases

Our professional consulting staff, with extensive events industry, finance, and IT experience, offers continued value to your organization beyond the initial implementation phase.  Among other services, we offer project management, training and configuration for additional modules in phased implementations; customized training and procedure manuals for your exclusive internal use; and analysis and implementation of new features in EBMS.  Consultants provide insight and training in the use of our internet based system, iEBMS, as an integrated asset in your successful business strategy.

Business Process Optimization

USI consultants review and analyze each department's internal workflow and the effectiveness of cross-departmental   activities.  After analysis, USI identifies action items to improve productivity and service quality.  We then work alongside your team to implement the optimization strategies.  This customized process analysis and training program yields significant productivity improvements for EBMS customers around the world.  

Executive Information Services

Today’s executives understand that data does not become information until it is presented in a form that is understandable and actionable.  USI consulting managers recognize the special needs of client executives and are prepared to facilitate discovery sessions to identify special reporting needs and design reports to satisfy these needs.  USI consultants have the detailed technical knowledge of EBMS to quickly gain access to EBMS data and create reports and graphic displays of information to support metric tracking,  performance management and other managerial reporting needs.