Services > Support & Client Care

Technical Support and Client Care

Ungerboeck offers exceptional 24x7 technical support.

Talk to us directly. No partners. No outsourcing.

Unlike many companies, we don't outsource technical support. We don't use partners. We stand by our product and support it directly. When you have questions, you'll talk to a full time, trained Ungerboeck employee located in your region.

24x7 Follow-the-Sun Support. No "Wake Up Calls"

One of the benefits of working with an international company like Ungerboeck is that we have support centers located in each of our company-owned offices in North America, Europe, Australia and Asia.

If you call at 3am, it's probably urgent. The last thing you want is for your urgent problem to be a support person's "wake up call" and listen while they try to troubleshoot your problem half-asleep from their bedside. At Ungerboeck, after hours calls are routed to one of our international offices where an Ungerboeck professional sits with everything they need at their fingertips to address your problem quickly and efficiently.

Assigned Account Manager

Every client is also assigned an Account Manager who can answer any questions that are not technical or software related. Your Account Manager is your single point of contact for anything else you may need from Ungerboeck.