A guide to venue wi-fi standards and internet connectivity
I recently had the opportunity to speak with hundreds of venue managers, coordinators, and operations professionals at our 2015 user conference. There were several illuminating subjects that we discussed –which will be shared on our blog over the next few week – but one singular challenge stood out. Most of the venue professionals I spoke with expressed a genuine frustration with venue wi-fi and internet connectivity issues.
The source of their frustration appeared to be directed at a lack of standards and templates for venue wi-fi and internet connectivity. This made communicating with potential customers around capabilities difficult, and was leading to time-consuming back and forths’ and uncertainty around commitments.
A common example of this challenge: An organization that is interested in a venue or space for a training event. The training may require internet or wi-fi connectivity for their members or employees. While few venues guarantee any kind of connection, the process of determining if the space or venue can accommodate the request can be difficult to answer. It requires input on both sides regarding requirements and capabilities. And while venues typically don’t try to be everything to everyone; as it relates to technology, they do want to set the right expectations with their potential clients.
The solution to venue wi-fi headaches
The difficult part of this challenge typically centers around creating a standard piece of communication between all of the parties that will leave both sides with a sense of comfort regarding what can be expected. The client must be able to properly provide what they will need, and the venue IT staff must be able to provide their technical capabilities.
In a larger round table discussion at our conference one venue manager was expressing this exact sentiment. At the end of his conversation, another Ungerboeck Software customer revealed to him that their venue had cooperatively created a document with one of their clients to help streamline this communication between the venue and the customer that they had found to be extremely helpful.
Naturally, a line started to form around this individual. Everyone wanted a sample of this document; myself included. Since this was such a hot topic, I thought it may be helpful to provide it to our entire digital audience.
Below you will find a sample of a venue wi-fi standards and internet connectivity template that could be used as a starting point to create a universal communication point between clients and IT. This document should help provide greater peace of mind to venue professionals and more clarity to potential customers around their proposed events.