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COVID-19 Resources for Venues & Events

Ungerboeck is committed to serving our customers during these tough times. Now, more than ever, we need to work together and support each other in our industry. We have made our EMEA and AP conferences virtual and free so that we can continue to offer our customers the best experience possible during this time.

At Ungerboeck, we have ensured that all our employees are equipped to work from home and provide all our customers the service they need. As you and your team deal with the response to the pandemic and its impact on the business, we want to offer these additional resources:

  1. Step-by-step Guides to COVID-19 Cancellation and Rebooking
  2. Information sessions on managing the impact of COVID-19
  3. COVID-19 process and software consultation hotline
  4. A special forum for our customers to discuss strategies and issues on our support center
  5. Business continuity statement

You will find all these resources on this web page.

In addition, while the situation is grim, we are also providing resources for your team to get ready when this recedes and we are all open for business. We are offering various training courses so that your employees can use the time to learn new technology and processes.

Your customer success manager can get your team access to our new Ungerboeck learning platform with a variety of courses as well as live instructor led virtual courses.

If you think we can support you in any way, we are here for you.

Manish Chandak
President & CEO

Business Continuity Plan

Business Continuity Plan

As communities and businesses around the world grapple with the impact of COVID-19, business continuity is one of the top concerns. We are committed to keeping you up and running every day, including during this global pandemic.

Ungerboeck is a global business. In fact, more than 60% of our users are outside the United States. As a result, our software platform along with our support and service teams are designed to have redundancy of both system and personnel across 3 continents.

Our cloud architecture is deployed in AWS data centers around the world to ensure redundancy in the event a region becomes unhealthy or goes offline.

Additionally, our support and service consultants are distributed globally to increase responsiveness and reduce delays. We remain fully operational and are taking every precaution from remote working, to travel limitations, to social distancing, and more to ensure our employees remain healthy and the services we provide you are not impacted. Rest assured, your data is safe and we are available 24/7 to support you.

In short, Ungerboeck is here for you through the challenges of COVID-19, the recovery that will follow, and beyond.

In addition, we are able to support your team on processing cancellation and refunds as well as sharing best practices with regards to managing contracts and payments and accounting.

Support Options >> Guides, Info Sessions, Forum & Expert Consults

Support Options

Dealing with cancellations, refunds, or re-contracting items? These resources will guide you through the process to effectively manage and report the COVID-19 impact.

  • Step-By-Step Guides

    View our step-by-step Venues guide to COVID-19 cancellation and re-booking. View the Guide.

    Conference & Seminar Organizers
    View our step-by-step Conference & Seminar Organizers guide to COVID-19 cancellation and re-booking. View the Guide

  • Information Sessions

    Join us for specific Industry Summits to connect with your peers, participate in panel discussions and learn practical advice. Register Today

    Watch the Industry Summit sessions, on demand, now available in the Learning Center. Don’t have an account in the Learning Center? Click here to request access.

  • Consult with an Expert

    Schedule a free, 30-minute consultation with an expert. Schedule time.

COVID-19 Customer Forum

A special forum for customers to share and collaborate on your COVID-19 strategies and issues.

Join the Conversation