COVID-19 Update: Click Here for Venue and Event Resources & Support

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Keeping You Up and Running through COVID-19

Message to Our Customers

To All Our Customers -

As you and your team deal with the response to the pandemic and its impact on the business, we want to offer our support and help in the following ways:

  1. Knowledgebase article (attached here): Venue guide to Covid 19 cancellations, rebooking and reporting
  2. Webinar on venues managing the impact of Covid 19
  3. Covid 19 process and software consultation hotline
  4. Provide a business continuity document

In addition, while the situation is grim, we are also providing resources for your team to get ready when this recedes and we are all open for business. We are offering various learning and change management resources so that your employees can use the time to learn new technology and processes.

Your customer success manager can get your team access to our new Ungerboeck learning platform with a variety of courses as well as live courses.

If you think we can support you in any way, we are here for you.

Manish Chandak

President & CEO

Business Continuity

Business Continuity

As communities and businesses around the world grapple with the impact of COVID-19, business continuity is one of the top concerns. We are committed to keeping you up and running every day, including during this global pandemic.

Ungerboeck is a global business. In fact, more than 60% of our users are outside the United States. As a result, our software platform along with our support and service teams are designed to have redundancy of both system and personnel across 3 continents.

Our cloud architecture is deployed in AWS data centers around the world to ensure redundancy in the event a region becomes unhealthy or goes offline.

Additionally, our support and service consultants are distributed globally to increase responsiveness and reduce delays. Rest assured, your data is safe and we are available 24/7 to support you.

In short, Ungerboeck is here for you through the challenges of COVID-19, the recovery that will follow, and beyond.

In addition, we are able to support your team on processing cancellation and refunds as well as sharing best practices with regards to managing contracts and payments and accounting.

COVID-19 Support

COVID-19 Support

Grappling with cancellations, refunds, or re-contracting items? These resources will guide you through the process to effectively manage and report the COVID-19 impact.

  • Venues Guide

    View our step-by-step guide

  • Information Sessions

    Webinar for the Americas

    Special Sessions for EMEA and APAC at Ungerboeck Unite

  • Consult with an Expert

    Schedule a 30 minute consultation with an expert.

COVID-19 Customer Forum

A special forum for customers to share and collaborate on your COVID-19 strategies and issues.

Join the Conversation