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About This Certification

Take your career to the next level, earn recognition, and validate your skills in your job-role.

Ungerboeck Certified Venue Operations Professional

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An Ungerboeck Certified Venue Operations Professional has proficiency in advanced areas of Ungerboeck software such as Pricing and Operations Management, and has the ability to effectively train new users within the core streams of CRM, Calendar and Event Management.

Who is this for?

The Ungerboeck Certification Program has been developed for Ungerboeck customers only.
The Ungerboeck Venue Operations Professional certification is for event professionals who have worked in a Venue Operations role for one year or more.
You need to hold a valid Venue Operations Associate certification to be able to pass the Venue Operations Professional certification.

Skills measured

This list includes weighting, question groups and detailed areas. This list is intended to illustrate how we are assessing those skills, and is not a comprehensive listing of the content of the exam.

Pricing: 30%

  • Resources
  • Price Lists/Items
  • Packages

Event Management: 25%

  • Event Profiles

Operations Management: 30%

  • Mobile Work Orders (MWO)

Online Portals: 15%

  • Exhibitor Service Centre (ESC)
  • Event Portal (EP)
  • Order Processing (OP)

How should I prepare?

These training courses and materials will help with exam preparation:

On-demand courses

  • Getting Started With Ungerboeck Venues
  • Event Management
  • Event Function Scripting
  • The Event Lifecycle in One Portal
  • Ungerboeck Product Update – Venues
  • Using Event Opportunities
  • Event Calendar
  • Availability Search
  • Function Scripting
  • Event Functions
  • Configuring the Booking Calendar
  • Booking Calendar Overview

Instructor-led courses

  • The Ungerboeck Booking Calendar

In addition to the above, experience using Ungerboeck at your workplace, attending Ungerboeck Unite or visiting the Ungerboeck Knowledge Base are also beneficial.

About the exam

The tests consists of 45 multiple choice questions, and you will have 45 minutes to complete it.
You must score 80% or more to pass the exam.


Ungerboeck certifications are valid for 2 years.


Exam fee: $199 USD (waived until 31 December 2020)
Retake fee: $49 USD (waived until 31 December 2020). Exam can be retaken 1 week after the last attempt.

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Note: You must have an active account on the Ungerboeck Learning Center to take the test. Request your free account here.

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