MITEC’S EVENT MANAGEMENT PLATFORM GO LIVE - A MOVE TO A SEAMLESS CLIENT EXPERIENCE
Kuala Lumpur, 3 July, 2018
The Malaysia International Trade & Exhibition Centre (MITEC) has embarked on a move to delivering a whole new level of convenience with the recently launched Event Management and Coordination platform beyond what spreadsheets could offer.
Powered by Ungerboeck, the industry leading software for venues offers a full-featured purpose-built Customer Relationship Management (CRM), sales, event and financial system to streamline, simplify and enhance the overall client experience by creating a centralised location for all event documentation.
Mala Dorasamy, Director of Marketing and Sales who is also the Project Manager said the digital solution demonstrates the Venue’s ongoing commitment to client-centricity in ensuring their needs are met from initial contact, booking confirmation, event planning stage through to its completion.
“The cloud-based platform provides the dynamic flexibility to allow us to move quicker, track information better, and save our team members valuable time from having to manage large volumes of paperwork as checking for availability, booking of spaces and other tasks can now be accomplished easily from anywhere.” said Dorasamy.
Fred Lazzerini, Managing Director of Ungerboeck, Asia-Pacific, celebrated the launch of MITEC’s Ungerboeck for Venues platform, announcing:
“We are proud to partner with MITEC, providing the technology that will allow this world-class facility to deliver a truly exceptional experience for its clients.
“As a state-of-the-art facility, MITEC has a forward-thinking, agile team that embraces the convenience and enhanced level of engagement that Ungerboeck’s digital platforms provide.
"We look forward to working with MITEC into the future to introduce even more functionality as the Venue’s needs evolve.” said Lazzerini.
Gunther Beissel, Chief Executive Officer said MITEC opted for Ungerboeck’s cutting-edge event and venue management software as it is a fully-loaded, end-to-end system with extreme flexibility to personalise and customise the software to the Venue’s needs including integration with payment gateway and online service order which will be upgraded at a later stage.
“We are constantly looking for ways to create new experiences and develop our innovative client value proposition to ensure the best possible service for our clients and the client-facing portions of the software is one of the ways to a seamless and paperless communication.” he added.
MITEC aims to roll out the Exhibitor Service Centre by the end of the year which will allow clients to complete applications, manage document, submit orders for Venue’s services including audio visual, stand catering, resources and make payments from the comfort of their office.
Watch this space!
ABOUT THE MALAYSIA INTERNATIONAL TRADE AND EXHIBITION CENTRE
The Malaysia International Trade and Exhibition Centre (MITEC) is a magnificent showpiece that boasts state-of-the-art facilities and capable of hosting heavy industries show and large scale events, the first of its kind in the country.
The country’s largest exhibition centre with over 45,000 sqm of exhibition space and triple volume exhibition halls, MITEC also consists of the largest pillar-less exhibition hall in Malaysia.
MITEC is the first component within the high-modern development in KL Metropolis, a city within a city where trade, commerce, living and transport converge over 75 acres of prime land development.
The venue offers spacious 11 exhibition halls as large as eight football fields combined, a ballroom and 13 meeting rooms.
Spanning over three massive double-volume floors, the venue facilities include VIP suites and lounge, organisers’ offices, business centre, food and beverage outlet.
MITEC, a public-private partnership with the Government is managed and operated by Prisma Galeri Sdn Bhd, an entity under Naza Corporation Holdings Berhad and owned by the Malaysia External Trade Development Corporation (MATRADE), a national trade promotion agency under the Ministry of International Trade and Industry.
The RM628 million facility was developed by Naza TTDI Sdn Bhd, the property arm of Naza Group (Naza Corporation Holdings Sdn Bhd).
Ungerboeck delivers world-leading event and venue management technology that empowers over 50,000 users in more than 50 countries. For more than 30 years, Ungerboeck has been the leader in providing software to the events industry, driving innovation and helping organisations adapt to the emerging trends in events. The organisation’s signature platform is available in six languages. Ungerboeck proudly supports its worldwide client base from its global headquarters in the United States and regional offices in Karlsruhe, Germany; Lyon, France; Brisbane, Australia; Singapore; Guangzhou, China; and Hong Kong.