Customer Success Stories | Ungerboeck
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Crocker Art Museum

VenueOps was a welcome relief for our team. The workflow and implementation process were well organized and set us up for success.
Auckland, New Zealand

Ko Awatea Centre

We decided to implement Ungerboeck solutions because they offered a user-friendly experience to our customers and provided the online bookings and ordering functionality we needed. We also felt confident that the Ungerboeck team had the experience and expertise to help us implement the system promptly and support our business as we continue to grow
Grand Forks, North Dakota

Alerus Center

The sales lifecycle has been shortened by an average of three to five days with this new implementation. It’s just one more click and the software does the rest. My only regret is not implementing this change sooner!
KQED Event Center
San Francisco, CA

KQED Special Event Center

VenueOps is a real time-saver. It's easy to use and keeps our events organized, detailed, and visible. The customer service is also outstanding! 
Crocker Art Museum
Sacramento, CA

Crocker Art Museum

VenueOps was a welcome relief for our team. The workflow and implementation process were well organized and set us up for success.
Penrose House
Colorado Springs, Colorado

Penrose House Conference Center

Our unique needs were a challenge for 'off the shelf' reservation systems. Finding VenueOps was a godsend!
20210518 095920 LC Convention Center
Las Cruces, New Mexico

Las Cruces Convention Center

VenueOps is our favorite system we've ever used.
Alumni Center UBC

Robert H. Lee Alumni Center at UBC

With it's task templates and reminders, we stay on top of double the amount of events we were able to previously. VenueOps also helps us catch upselling opportunities to maximize our income.
Atlanta, Georgia

Cobb Energy Performing Arts Centre

Ungerboeck reviewed the PAC contract process and realized there were some unnecessary steps being taken to create and send out a contract document.
Visitar museo neon
Las Vegas, NV

The Neon Museum

VenueOps provides us with easy-to-use processes for booking our museum spaces. With VenueOps, we are able to provide the best customer service to our clients.
Covington, Kentucky

Northern Kentucky Convention Center

Ungerboeck’s software had been used for booking and events. Our revenue numbers were entered in UDFs in Ungerboeck’s software to record and estimate revenue,” said Helen Malone, Director of IT Services. “Our accounts payable, accounts receivable, and financial reporting were managed in Quickbooks. Customer invoices were manually created in Quickbooks and purchasing was managed with a spreadsheet and paper or email.
Boise, Idaho

Boise Centre

The ability to plan out projects has really improved our ability to utilize the software and allowed us to focus on long-term roadmaps and solutions that would not jeopardize other parts of the business. We now have a much more holistic approach that serves us better for future success.
West Bend, Wisconsin

West Bend Mutual Insurance Company (WBMI)

Our business profile is unique in that we manage our facility services and event space for both internal and external stakeholders. The Customer Success Plan gave us a dedicated representative that understood our needs and worked with us step by step like an extension of our team, identifying what needed to be done and designing the system to execute the project.
Denver, Colorado

University of Denver

We were doing a lot of manual entry which wasn’t a good use of our time. We needed to move towards a more automated process that would eliminate double entry and allow for seamless communication across different roles within our department.

GHM Gesellschaft für Handwerksmessen mbH

Ungerboeck provides us with a state-of-the-art integrated system that helps us drive key processes while unlocking internal resources. Our customers equally benefit from the modern web portal which allows for improved communication and collaboration.
Palexpo Horizontale BD RVB


Users since 2003, Ungerboeck’s Exhibition software suite has helped us to successfully digitise our exhibition sales processes, and to position ourselves as one of the leading exhibition companies and venues within Europe. As a longstanding customer of Ungerboeck, we truly appreciate the fruitful collaboration with our Customer Success and Account Managers!
Bildnachweis Messe Stuttgart

Messe Stuttgart

For many years, our team has been using Ungerboeck as a platform for project planning, sales, contact management, operational processes, and accounting. The software was specifically developed for the event industry, a huge advantage for our project management and everyone involved in the projects, as all calendars, tasks, and documents are synchronised and available in real time.

Skirball Cultural Center Uncovers a Valuable Feature of Ungerboeck Software

To better prepare ourselves for the future, our team wanted to better track actual and forecasted revenue and expenses for future events to better analyze P&L data through Ungerboeck.

Te Papa Digitizes Operations with Ungerboeck Cloud

The cloud environment is a step-up, user-friendly navigation. It will be interesting to explore the new features that are now available to us.

The Royal Agricultural Society of NSW Partners with Ungerboeck to Power the Sydney Royal Easter Show 2021

With Ungerboeck it takes me less than 5 minutes for one contract to be signed, returned, and classified. It saved me weeks of work in the office ahead of the show.

Porsche Experience Center Hockenheimring

Ungerboeck as a booking platform enables all our B2C customers to book their desired experience through the Webshop, and the PEC HHR coordinates further details through the backend.

Ungerboeck Powers Eurovision Song Contest 2021 at Rotterdam Ahoy

The booking calendar is like our backbone of this company. We can get a clear overview of what’s happening where and when. We use functions, service orders, and scripting that we enter in Ungerboeck so that everything is in there.

University of Queensland driving change in higher education

Adopting a new system is not enough. You can implement any software in the world, however, if you don’t have the right support behind the technology, you won’t be able to use it to its full potential and the investment will be wasted.
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Saint Louis Art Museum

We have worked with Ungerboeck for many years and watched their platform evolve. Their system is unique and has tremendous capabilities that span the various business units of our organization. The support and services teams are always able to provide solutions to our ongoing venue and event management needs.

Kingston Arts Cultivates Live Music Program with Ungerboeck Software

I love the flexibility that the software gives me when I'm out on the road sourcing and liaising with prospective acts.

VenuesWest Begins Transformation of Their Venues to Smart Venues

This is the smoothest software implementation we have experienced in recent years.
Abu Dhabi, United Arab Emirates

Abu Dhabi National Exhibition Centre

From digital signage to online booking requests and customer portals: Ungerboeck is the ideal technology partner for ADNEC as one of the most advanced smart and hybrid event and exhibition venues in the Middle East.
Melbourne Racing Club
Melbourne, Victoria

Melbourne Racing Club

Ungerboeck is a total business solution, from membership, online reservations, events, and full financials, Ungerboeck is key to everything we do at the MRC. As our business evolves and innovates, Ungerboeck has a solution to effectively and efficiently facilitate requirements.
Brisbane Racing Club
Brisbane, Queensland

Brisbane Racing Club

Ungerboeck has enabled BRC with the tools to improve and streamline processes in the event management space. The features provided have increased operational efficiency and effectiveness.
The Museum of Contemporary Art by Brett Boardman website

Museum of Contemporary Art Australia

I think the roadmap Ungerboeck is pursuing is a great choice, and it is only possible because of your staff dedication as you bring customers along on that journey.
Gogue Exterior Rendering

Gogue Performing Arts Center

Ungerboeck has the whole package, functionality, price and ease of use. We really liked the different user types as we needed a software that fit both our Theatre and Museum needs.
Kingston arts concert web

Kingston Arts Centre

Ungerboeck’s Cloud makes it easier for us to work and communicate with artists and agents, which is the crucial ingredient allowing us to build our live music program.
Minnesota State Fair

Minnesota State Fair

With a 322-acre facility to manage 365 days a year, we needed an event management tool that was robust and versatile. Ungerboeck software has been that, and more, for our organization.
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Greater Columbus Convention Center

We do not consider Ungerboeck a software tool, we consider it a communication tool. It is where everyone can access the most up to date information on the event operations and settlement.
Museum of Contemporary Art Aus
Sydney, Australia

Museum of Contemporary Art Australia

The Ungerboeck team was amazing during the whole project, collaborating with the MCA team to help meet our requirements and deliver a successful project.
Waltham Woods lo

The Conference Center at Waltham Woods

Ungerboeck is a comprehensive venue management software that has been easy to adapt to.
International Housewares Association

International Housewares Association

We wanted a turnkey system that will provide IHA with streamlined operations to increase productivity and improved reporting with data analytics, and Ungerboeck has all that.
PRINT Perth Expo Tourism Stalls 8
Perth, Australia

Perth Expo

Ungerboeck has transformed the way we run the business as a whole in a huge way. We have cut out the need for several procedures, documents, portals and templates by having nearly everything we need in the one software.
Mandurah Performing Arts Centre home hero1
Mandurah, Australia

Mandurah Performing Arts Centre

By moving to the Ungerboeck cloud we reduced our workload by 60%.
HCC 017

Hurst Conference Center

We saved about 4,000 man-hours per year since adopting the system.
Iowa State U

Iowa State University Conference Planning and Management

With Ungerboeck, we have a modern system that manages multiple opportunities for gathering data, assists in providing better customer service, and delivers cost efficiencies.
City of Casey

City of Casey

Ungerboeck helped us put digital and customers first within our bookings system.
Iowa State U

Iowa State University

Ungerboeck's constant update of the software provides ease of use and security features that our clients require.
Terry College night

University of Georgia, Terry College

Ungerboeck has transformed the way we do business.​
Higher Ed SS 4

George Washington University

Our favorite feature would be the online request forms. Having the ability for our clients to be able to request space in real time was a game changer. We were able to streamline a rather tedious process to become a lot more time efficient.
Boston college

Boston College

Ungerboeck is a true partner to Boston College – from quick response times on user issues to customized solutions to meet our unique business needs, they always respond with a “can do” attitude which is most appreciated!
Calgary shutterstock 655686373

University of Calgary

We were able to enhance our customer experience thanks to Ungerboeck's easy to use event planning functionality.
NIU campus square

Northern Illinois University

Ungerboeck allowed us to be more efficient by unifying our lead and sales tracking among our campus and outreach centers.
Minneapolis convention center

Minneapolis Convention Center

In each venue I've installed Ungerboeck, revenue has increased between 7-15% because unlike other systems, with Ungerboeck, revenue can’t slip thru the cracks.
NZICC Hero Image crop
Auckland, New Zealand

New Zealand International Convention Centre

Only Ungerboeck covered the remit of almost everything on our wish list and had the real pedigree in the international convention market.
Riverside Convention Center 02
Riverside, California

Riverside Convention Center

Our forecasting was enhanced, and data is easily shared between sales and operations with Ungerboeck.
Bankwest Stadium

Bankwest Stadium

Consolidating business functions into Ungerboeck has simplified the internal support of the product and business operations coordination.
Kansas City shutterstock 1080780401

Kansas City Chiefs

Ungerboeck is powerful and flexible—we could operate our event business without it, but I’d rather not try.
Regional Facilities Auckland

Tātaki Auckland Unlimited

A united platform means our complex organisation can have one presence within the system.​​ Our users particularly like the ability to drill down from the part of the system that they use into the financials and other parts of the system.
York University

York University

The support you get when using Ungerboeck is fantastic, their Onboarding Specialists are there for you and your team every step of the way.
Eccles Exterior Banner
Salt Lake City, Utah

Salt Lake County Arts & Culture

As complex as our operation is, and as fast as we are growing, we feel like we’ll never outgrow Ungerboeck.
Toronto theater interior
Toronto, Ontario

Toronto Centre for the Arts

We are a complex operation—Ungerboeck is powerful enough to stay ahead of our needs. From booking to financials and multilevel reporting, the Ungerboeck platform helps us stay organized and engaged.
Purina event center

Purina Event Center

From an internal staffing perspective, with resources, we are a very small team. We have 11 fulltime people out here and that’s it… So if you want to stretch the amount that we can do, this program that a couple of us can tap into and start inputting events and working the events, it’s going to make it a lot easier for us and take the work off one or two people and kind of spread it out among everyone.


We will be able to get more done with the same staff and let people work on more productive things other than making spreadsheets and administrative tasks.
Marquette university

Marquette University

Don’t tell my Director how easy it is to run reports!
Köln, Germany

KölnKongress GmbH

Thanks to Ungerboeck Software the working processes are more structured, which is a great benefit for the whole company.
Kentucky venues

Kentucky Venues

Ungerboeck has made our procedures much more efficient.
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All in all, Ungerboeck Software is the centerpiece of our operations which everything revolves around.
Indiana State Fair Coliseum

Indiana State Fairgrounds

Ungerboeck has the all-in-one package, and it was unanimous for us to choose Ungerboeck because of the software’s versatility and opportunity for growth.

German Convention Bureau

Ungerboeck Software optimized our customer and membership management processes significantly.
Florida State Fair Authority

Florida State Fair Authority

The bottom line is that Ungerboeck Software helps us be more profitable. We needed to have the system in place so that we didn’t leave money on the table and that we understood where we are at any point in time.
Duke university

Duke University

When I write reports and compare the university general ledger against the financials we track in Ungerboeck, they’ll match to the penny. It’s been basically 100% accurate and that’s an integration piece that’s been great for us.
Debartolo performing arts center

DeBartolo Performing Arts Center

With just the click of a button, I can tell you how many days or hours we spent supporting a certain department or production.
Stadium Australia

Stadium Australia

Consolidating business functions into Ungerboeck has simplified the internal support of the product and business operations coordination.
Alliant energy center

Alliant Energy Center

The price of getting Ungerboeck with the ecommerce solution wasn’t much different than most everybody else’s purely ecommerce system. So, it was a no-brainer decision for us. The product and the price is fantastic compared to what we were getting for just ecommerce.
Allen county war memorial coliseum

Allen County War Memorial Coliseum

If I want to go back and see the history of an event for the last five years, I don’t have to go to a records room that’s half way across the building. I just open the event file in Ungerboeck and boom – it’s all right there.
Hult center for the performing arts

Hult Center for the Performing Arts

I can spend more time in sales and booking rather than trying to parse out information to people because it’s all in the system.
Sony centre for the performing

Sony Centre for the Performing Arts

We’ve been able to customize the reports that we distribute within Ungerboeck so there is little effort to provide everyone with their task lists.
Art Centre Melbourne

Arts Centre Melbourne

Ungerboeck Software is integral to the efficient operation of Arts Centre Melbourne, providing key event information, financials and analytics to all parts of the business.
TRADEX Home Show


Life before Ungerboeck... It was very difficult.

The Qatar National Convention Centre

Ungerboeck is a critical tool that drives our different businesses and can be seen as a steering tool to support our overall business strategy.
Holthus Convention Center

Holthus Convention Center

When your core is planning and booking events, you want to ensure you’re simplifying the process, that data is being entered correctly, and you’re not over-booking or double booking space. With Ungerboeck you can do just that!
Mayo civic center

The Mayo Civic Center

The booking calendar blew us away. It was like seeing into the future.
Destin fwb convention center

Destin-Fort Walton Beach Convention Center

Our rapport with one another is a lot better because Ungerboeck allows us to communicate better with one another.