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About This Certification
Take your career to the next level, earn recognition, and validate your skills in your job-role.

Ungerboeck Certified Venue Operations Associate

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An Ungerboeck Certified Venue Operations Associate has proficiency in day-to-day use of the core areas required for the Venue Operations function, focusing on efficient and effective use of the Ungerboeck Calendars, Event Management and Operation Management functionalities.

Who is this for?

  • The Ungerboeck Certification Program has been developed for professionals currently employed by an Ungerboeck customer. In 2020, we are also extending the program to professionals formerly employed by an Ungerboeck customer and who lost employment due to the COVID-19 crisis.
  • The Ungerboeck Venue Operations Associate certification is for event professionals who have worked in a Venue Operations role for six months or more.

Skills measured

This list includes weighting, question groups and detailed areas. This list is intended to illustrate how we are assessing those skills, and is not a comprehensive listing of the content of the exam.

Navigation: 10%

  • General Navigation
  • Views & Favorites

CRM: 10%

  • Accounts & Contacts
  • Activities, Checklists and Notes
  • Documents & Emails

Space Management: 20%

  • Calendars

Event Management: 40%

  • Booking Events
  • Functions
  • Service Order/Items

Operations Management: 20%

  • Work Order/Items
  • Mobile Work Order

How should I prepare?

These training courses and materials will help with exam preparation:

On-demand courses

  • Getting Started With Ungerboeck Venues
  • The Event Lifecycle in One Portal
  • Navigation & System Overview
  • Views and Favorites
  • Booking Calendar Overview
  • Using Event Opportunities
  • Event Calendar
  • Availability Search
  • Function Scripting
  • Event Functions
  • Configuring the Booking Calendar
  • Event management
  • Ungerboeck Product Update - Venues

In addition to the above, experience using Ungerboeck at your workplace, attending Ungerboeck Unite, training by Ungerboeck or visiting the Ungerboeck Knowledge Base are also recommended.

About the exam

The tests consists of 50 multiple choice questions, and you will have 30 minutes to complete it.
You must score 80% or more to pass the exam.


Ungerboeck certifications are valid for 2 years


Exam fee: $99 USD.
Retake fee: $49 USD.

I'm ready!

Click the button below to start the certification process.
Note: You must have an active account on the Ungerboeck Learning Center to take the test. Request your free account here.

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